A 9.40am call to Apple resulted in a 10.50am response and it seems we’re making a little progress.

Well. They haven’t located my laptop. That will still take ten days to investigate.

But they have conceded that perhaps being without my computer may be a little inconvenient, so they’re going to lend me one in the meantime. From what I gathered it won’t be quite identical, but the only difference will be slightly less memory.

I suggested they could keep me up to date by email, but apparently that is not an option. Funny, given that they write email software.

I’m to call back when I return from the US on April 27th. Time will tell whether my patience holds or whether 10-10-987 is called upon.