Posts tagged ecampaigning forum

Ecampaigning forum case study: myactionaid

For the next couple of days I’m at the ecampaigning forum in Oxford and am going to attempt to live blog the main sessions as far as possible. These notes are largely unedited, so they’re likely to be a bit sketchy. For context, feel free to post a comment and I’ll catch up with them when I can.

MyActionAid presentationMyActionAid Launched about a year ago. Built on plone which let them use out of the box tricks like forums, photo sharing, RSS, plus is open source so actionaid can re-invest in community.

Why bother building own online community?

More project goes on, the clearer the reasons become.

  • Build closer relationship with supporters. Not UK-based service delivery org, this helps us get closer to them and add value for them
  • More control of features/development
  • To make money! Double the giving rate compared to presence on other sites. Wonder if that’s because of sense of closeness/more qualified relationship
  • Cut out middle man, reduce fees paid to other services

What trying to achieve?

  • Not competition with other social networks. Want supporters to be wherever they want to be (and link back to myactionaid!)
  • People are proud of their profiles and link back to them
  • Build interest groups.
  • Fundraising helped them bootstrap/make case, but it pays for itself and they can diversify focus
  • Going forward – empower supporters, build event-related networks

Photo sharing very popular feature. Offer unlimited public photo sharing, wonder if that will be scalable. Status updates (“twitter-esque”)

500 active supporters, meaning they are raising money. Most activities raise ~£1000 but some up to £10,000.

Cons of setting up own network/Advice

Really they are risks. Haven’t solved them all, but they are mostly opportunities too. Make sure resource well.

Question about how deep it goes. How much content is put in? What is supporters’ journey?
First website ever launched empty! They put very little in: event listings, news from actionaid homepage RSS feed (low maintenance). People seem to gain from the experience. Some go and visit projects. Does work a little as recruitment, but haven’t really marketed site yet. Communication strategy about to kick in.
Cost?
Undisclosed! Most of the investment was time getting people on board, making sure infrastructure in place, developing response mechanisms for users’ contributions. Money it’s brought in made business case for more sophisticated hosting platform, so revolutionised their IT infrastructure.
How do staff interact with it?
Community Fundraising Group work very closely with site. Thrilled with deepening relationship with supporters.
How reached critical mass?
It is vital. Site doesn’t behave like normal website. (ed: not sure this answered the question…?)
Did it pay for itself?
Yes. Pretty quickly.
There’s a facebook logo on screen?
There’s a facebook app that shows info from your myactionaid profile. it’s just launching.
What’s the rate of growth like?
Went up at the beginning! Grew rapidly. Levelled out for a while. Now growing steadily.

Now wondering what other ecampaigning tools they can provide to members.

Ecampaigning Forum case study: Rolf Kleef on nabuur.com

For the next couple of days I’m at the ecampaigning forum in Oxford and am going to attempt to live blog the main sessions as far as possible. These notes are largely unedited, so they’re likely to be a bit sketchy. For context, feel free to post a comment and I’ll catch up with them when I can.

Rolf Kleef talked about long tail as an introduction

nabuur is a dutch word for “neighbour”. idea is to build on idea that neighbours can help you when you’re in need. help organisations tap into peoples’ skills. volunteer expertise/knowledge online, work from home, help villages in africa/asia/latin america.

villages get page on nabuur (example). get teamed with facilitator who helps them identify project, work out what’s needed, etc. say a village wants to build a computer centre: some people might be able to supply computers, someone might be able to help with transport, someone else understands customs issues, etc.

site breaks projects down into tasks. people volunteer for tasks. volunteers are listed as a village’s “virtual neighbours”.

has been working well. for example seen reductions in infant mortality in certain villages as result of improved health/water facilities.

now redeveloping site to help online volunteers become salespeople and spread the word (like netflix). many volunteers end up going to visit the projects in person.

asked about metrics. decent size now, but next step is to harness “web 2.0″ tools to help it grow faster.

asked how many projects are skills transfer, and how many are logistics/supply. answered it’s often a mixture of things. not sure what the division is.

hardest part was building training method for facilitators. make it easy to break down the project and put it online as something compelling for people to use.

how promoted? google ads, etc. now looking at corporate partnerships to get employees to adopt projects.

also looking at SMS updates to make it easier to make it easier for people to update from the project sites. looking at how villages continue in the site once projects completed. talking to existing NGOs to see if staff already on the ground can help assess projects.

Ecampaigning Forum case study: Patrick Olszowski, Action Medical Research

Chatting and emailing in the hallwaysFor the next couple of days I’m at the ecampaigning forum in Oxford and am going to attempt to live blog the main sessions as far as possible. These notes are largely unedited, so they’re likely to be a bit sketchy. For context, feel free to post a comment and I’ll catch up with them when I can.

Using flickr for some stories http://flickr.com/photos/actionbabybook/352587940 + using facebook to let supporters share stories

taken quick wins from facebook and built www.standupfortinylives.org

  • lots of usual stuff with contact your mp which sends message and directs them to a page
  • use (google) map to show which MPs have signed up to support campaign
  • MPs can respond and get themselves on the map
  • Then keep visible record of what each MP has done for them
  • Use youtube, flickr, etc. to gather stories then embed them in this site
  • Asking people to share stories effective to get content and to increase the sharers’ activism

Site built on wordpress. had to make sure it could be managed without putting more burden on organisation’s IT staff.

No asks for money yet, but £140 raised so far. £23 average donation value.

Ecampaigning Forum: Fish Yu, Greenpeace China

For the next couple of days I’m at the ecampaigning forum in Oxford and am going to attempt to live blog the main sessions as far as possible. These notes are largely unedited, so they’re likely to be a bit sketchy. For context, feel free to post a comment and I’ll catch up with them when I can.

The sun over the Forbidden CityUsed to work for first generation internet company in China – China’s amazon.com – as sales planning manager. Then went to Canada to do a marketing degree. Started to think differently about what’s happening in China and got interested in civil society. Became first staff member for public engagement in Greenpeace China.

1999 – 1.18 million Chinese internet users

Dec 2007 – 200 million Chinese internet users

Prefers ComScore figure from Feb ‘08 – 98 million – people over 15 who use internet at home or office. More than 30% of Chinese internet users use internet cafes, not home connections. Big usage areas

  • IM sees biggest internet usage – 81.4%
  • Search engine – Baidu most popular – 72.4%
  • Posting (BBS, photos, video) – 65.7%
  • Email – 56.5%
  • Blogging – 23.5%

Shows map of China. Economy strongest in East. 60% of GDP. Beijing has highest internet usage, then Shanghai (not mentioning Hong Kong). Internet users primarily students (28.8%), and then white collar workers.

Unique Challenges

  • Legal status. NGO’s must be registered to Ministry of Civil Affairs. Must get a “supervising entity” to report to — must report to specific entity about what you’re doing.
  • Running a website. Registration can be complicated.
  • Great Firewall (Golden Shield). Blocks any negative news. Blocks BBC (in Chinese), Voice of America, Youtube. Youtube blocked by keyword — eg. hard to find info on tibet. Many political sites blocked, including Chinese language taiwanese government pages. Human rights sites (amnesty), religion (gospelcom, vatican), reference sites (wikipedia, google cached pages).

Why Did Greenpeace Start Online Communication?

  • Low cost. A large country with several environmental crisis
  • Right audience. Need a supporter base. No other convenient access to local community
  • Awareness, and beyond; people don’t trust media and want to know more

Strategy

  • Audience; white collars (not middle class–that means older peope); major consumers, students
  • Recruit supporters starting with simple, concrete issues. Climate change is complicated so tend to use simple ideas (examples later)
  • To cultivate & maintain them for further difficult issues (supporters will learn more about complex issues)
  • Access: offline + online – still think offline is very important
  • Tactics: stay within the rules, but push the edges

Over 50% of audience has been to China.

Chopsticks

1.4 billion users. 80 billion pairs of disposal chopsticks made in China every year. That’s 16 million trees.

Fish (Xin Yu) of Greenpeace ChinaProject – I’m Not Disposable – engage a group of “environment lovers” and provide a way for them to start taking actions. Make it trendy to bring your own chopsticks. Greenpeace produced branded chopsticks with sustainable wood. Co-operated with amazon.cn to sell, not to make money but for delivery. During Christmastime GP chopsticks became best seller in their amazon category.

Also went to restaurant guide websites which let people tag restaurants, got people to say whether restaurants use re-usable chopsticks. Covered 3,000 restaurants in Beijing alone around Christmas/New Year. Over 2000 people signed up on website. Gave people HTML to include campaign ident on their blog. Good take up.

Made matching card for offline use so people can carry it. Same size as credit card. Went to big corporate offices (MS, Motorola, etc.) and distributed them to employees and got peope to sign up. Went to campuses and gave same materials to student leaders, who organised various activities. Over 15,000 student supporters. Within 2 months over 300 restaurants came to GP and signed contract to say not using disposable chopsticks any more. Go coverage in WSJ, NPR, French TV, and others without inviting it.

Got people together to lobby restaurant owners. Groups of up to 50 people went to restaurants, met each other for the first time, and lobbied restaurants. Bring their own chopsticks (of course!) and were given GP lobbying materials.

Questions

How do Chinese disaporic populations, maybe already in environment moment, relate to work within China?
Going to set up website for Chinese people overseas. Trying to contact local Chinese communities in Canada and Australia to talk about what’s going on, but have only just started. Many of them concerned with their local circumstance.
How might you work with other Chinese NGOs? How difficult is that?
Trying hard to get NGOs together. Sometimes do capacity building workshops, but are from different areas and even environmental groups are working on different levels. Most grassroots NGOs facing serious fundraising challenges.
You said campaign is about personal commitments, and restaurant commitments. Which level has been most successful and how do you see it rolling forward?
This is a public engagement project, rather than one of our major campaigns (Climate Change, toxins, GM food). This is for engaging people. Helps people get closer to, say, forestry issues. Restaurants are not the main target as they’re not a huge deal, but rather aiming to recruit people. Then try to move them from chopsticks to other issues.
How do you get funding? Here it’s usually from government or supporters?
Fundraise specifically in Hong Kong. Direct Dialogue Communication – recruit donors from streets in HK. 70% of funding comes that way. Also get money from Greenpeace International and some international foundations operating in China, such as Ford. Fundraising in mainland China may cause problems so not really doing that.
What works well for moving people from public engagement to wider campaigning?
Don’t have specific answer–that’s the real question at the moment. Now doing a “change your lightbulb” project hoping to cultivate chopsticks supporters and give them a next step. Give them something interesting to keep them going. Later this year going to launch a campaign on forestry, asking people to think about paper usage, publications, etc. Might ask new supporters to do letter-writing to publishers/authors/etc.

Ecampaigning Forum panel discussion: How do we campaign around elections?

Paul Hilder, AvaazFor the next couple of days I’m at the ecampaigning forum in Oxford and am going to attempt to live blog the main sessions as far as possible. These notes are largely unedited, so they’re likely to be a bit sketchy. For context, feel free to post a comment and I’ll catch up with them when I can.

Glen Tarman, Bond, Chair

how have elections played out around the world? what lessons can we learn for our ecampaigns and other activities? elections focus mostly on domestic issues but that is changing around climate change, immigration, etc. our focus is primarily on global issues. two elections coming up:

  1. uk election that was going to happen in the autumn. a lot of us in the development community realised we weren’t ready
  2. eu parliament elections. eu parliament is the watchdog of all eu actions, and the lisbon treaty will give it more power.

Paul Hilder, Avaaz

Short of mobilising around candidates you can:

  • push a line
  • score cards
  • get an issue on the agenda that the politicians weren’t expecting
  • accountability meetings. ben was at one last night for the london mayoral elections. youtube driven presidential debats, etc.
  • get out the vote, issue awareness around campaign etc.

Avaaz is 14 months ago so we’ve only engaged in a couple of elections. pakistani elections and us elections. so far we’ve sent messages to candidates “we’ll welcome a new policy”. identified three issues/asks “peace not war”, “real climate deal” and human rights. ad on those asks will run as print ad in us media soon. created youtube video “stop the clash” won best political video in 2007 youtube video awards. planning to introduce that into the us media cycle and launch it in the middle east.

european parliament election. lot of people think it’s a joke. they have a point, but it’s about to take a lot more key decisions. in the context of lots of geopolitical shifts- is europe going to be a fortress or an engaged leader? lot of people in progressive political circles having a big conversation about this at th emoment. hypothetically think of getting all big eu ngos to sign up to 2 or 3 “big asks” – not heavy coalition but find common ground. maybe better to go more local. we should think it through a lot more.

Glen Tarman

Glen Tarman in the "Campaigning Around Elections" sessionhow new media is used is a major issue. organising of accountability movements? how influence discourse? blogosphere goes mad during elections.

think about campaigns’ relationship with european parliament. most aren’t going to go major on this elections. but there are hundreds/thousands of ngos that could come together on their common ground. is there something we could all win together? powers? legislations? use the political window when new MEPs come in. moment after elections is the most likely time for campaign victories to happen.

when make poverty history committed to 2005 campaign it wasn’t just G8 or UN or WTO but also UK general election. part of what you saw with make poverty history was aim to show in election year how widespread support is.

also look at shared things: forcing of liberalisation in developing countries through debt deals, trade, world bank policies. labour put in manifesto that the uk would not force liberalisation of developing countries. still use that victory in campaigns/lobbying today.

should think about what victory can we all win/share?

Ben Brandzel

one question to put out as fundamental for every organisation — can our supporters vote on the issues we/they care about? do they have the information they need to decide how they vote? his main issue is global poverty but no organisation provides him with the information on whether to vote for his local legislators. has a lot to do with PAC structures in US, but is crippling for empowerment around issues. how do we get there?

is over the moon with the group London Citizens. Community organising group. helped him understand organising part of online organising better. they put together four key asks. each candidate had to answer yes/no on each ask. wondered what the key is to their power? Their members can all now vote based on those issues. They represent a key chunk of constituency. Agenda very clear. How do we get concensus around issues that way? If we can do that we can go “light years”.

Simpler versions of this — organisational scorecard — darfurscores.org — grades organisations on action to do with Darfur. Simple and powerful.

One Campaign “on the record” is as close as anyone has come in US to international development scorecards. “Bird dogged” (followed around at events, often with theatrics) politicians on campaign’s issues. get them on the record making commitment on global poverty. not a specific promise, but it’s something you can use later on.

Conversation people at the campaign of a former US presidential candidate. Asked about the impact of scorecards/bird dogging/etc, and what would it take to get them to change an issue goal? Said it’d be very hard but it can happen if someone ruined enough events to get the candidate to ask how to stop it happening. Disruption effect is powerful! Ruin some events!

Glen Tarman

we’ve heard a lot about local events. how do we help our activists hold local accountability events? in 1997 in the UK there was “the real world coalition” modelled movements coming together to hold these sessions. still in days of posters, newsletters, etc. what would it look like now?

How do we use new media to help supporters make sure local stuff “kicks ass.” Still rules controlling charities’ actions around political campaigns, but not on their supporters’ actions. In 1997 John Major said Oxfam and others were acting illegally in actions around elections. Turned out they weren’t. What are the bounds of that?

EU Parliament elections aren’t going to rock the world. How do you use that to your advantage? If not in mainstream media, maybe new media has more power as you’re not distracted dealing with mainstream.

Oliver MacColl – GetUp Australia

GetUp did not endorse any candidates. It made voters aware of where candidates stood on issues that concerned GetUp. Two things: Shaping Policy, Shaping Voters’ Perceptions/Informing. First is more comfortable, second is more important. It’s okay to tell people where the parties stand on your issues.

For policy, the window is early in the phase. Some things GetUp did:

  • Use polling. Some released to media, some released to parties, others kept private
  • Focus groups.
  • Opposition much more likely to adopt your position than incumbents. Heard it takes an average of 6 emails from a constituent to a government MP to get them to support an issue. Only 2 to get the opposition to support
  • TV ads they shot and funded, put on youtube and then asked for donations to get it on TV. Never ran the ad expensive. Run it in tiny town, then do big splashy press release and get free coverage. Then raise money, then broadcast it.
  • Radio ads.
  • Candidate blogs, with comments. Ask candidates to comment on issues. Post responses (or fact not responded) then email supporters and get them to act. Or shame politicians if they don’t respond.
  • Youtube candidates’ forum. Not really “web 2 accountability meeting”, but media loved it. Use new media to leverage old media and to help people who can’t get to meeting
  • Online petitions

Shaping voter perceptions:

  • howshouldIvote.com.au – based on postcode, gives personalised candidate scorecards. sent those out to people on voting day as a reminder. liberal (right wing) party didn’t respond to request for information and then complained on election day that they were misrepresented by not being scored. They had been asked for the info! Got huge numbers of people through site and massive attention.
  • If candidate didn’t have policies listed on site, suggest users contact candidate and ask them to submit their data.
  • PromiseWatch – help make sure that government that came in didn’t go back on promises. not many users, but lots of return visits. now have a lot of research to hold people accountable
  • Launced Oz In 30 Seconds – like “MoveOn Bush In 30s” submit 30s ad, have votes, distribute winners
  • House parties on issues. Help people co-ordinate, and get media coverage
  • Focus groups to find out how they could help voters
  • Email to your MP/to newspaper. Didn’t work well here, but useful in other contexts

Weren’t only group doing party comparison. The Big Switch was a good example of an environmental coalition.

Discussion

Ben asked to add more on discussion with the campaign he’d mentioned earlier and talked about a climate change related policy and where it had come from. The candidate wanted to be strong on the issue so his advisors went to think tanks, etc. Someone had made that sort of policy politically desirable, and NGOs do that sort of thing. If you can dissect the think tank process, maybe even get grassroots intervention into think tanks, that could be very, very powerful.

Comment from audience on how important it is to get in at the manifesto stage, and creating the climate where there’s political capital to be gained by being good on your issue. also notes score card should show if track record matches campaign pledges.

How do you use energy from supporters of good candidate who loses? Ben says if you can get candidate to transition to grassroots leadership, that’s ideal.

GetUp asked what didn’t work well for them. Emailing an MP or newspaper editor, requiring someone to write the whole email themselves, didn’t work well though that’s a personal take as didn’t work so well.

Comment about using MySociety data but making it more non-geek-friendly to produce score cards, etc.

Glen talked about “Global View” – PDF posters of “vote for me” showing African kids and other people affected by development policies. Total failure. Oliver notes they gave out placards for people to display on various issues and they worked very well. Glen asked why Global View didn’t work: too little, too late; wasn’t a clear platform. But good lessons learned.

Ben comments he asked campaign policy and political directors whether anyone targets/lobbies them. They are the two people within the campaign structure who could most easily change policies, but no-one targets them. Get more savvy about how you target political campaigns.

There was some further discussion that I didn’t capture. Sorry!